Shipping & Delivery
We ship via United States Postal Service, unless otherwise requested. All orders are packed withing 24 hours of receipt, and shipped insured Priority Mail. Please let us know if you have special needs regarding packaging, and/or delivery instructions, and we will do our best to accommodate you.
Privacy & Security
We only collect the information that is necessary to fulfill your order, and we do not retain this information after order fulfillment. The only exception will be when you sign up for an account, then we will retain your address, and order history.
Returns & Replacements
If your order does not arrive in satisfactory condition, for ANY reason, please get in touch with us as soon as possible. Our goal is to make your experience with the Island Tonic Company as pleasant as possible, and we will do anything within reason to meet that goal. If an order needs to be replaced, in most cases we will have the replacement in the mail the next business day. Please contact us, and await a reply before returning anything to us – in most cases, a return will not be necessary.
Ordering
Hopefully our ordering process is self-explanatory, but should you have any questions, please email us, and we will do what we can to make your ordering experience as pleasant as possible.
Privacy Policy
This privacy policy sets out how Island Tonic Company uses and protects any information that you give when you use this website.
Island Tonic Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Island Tonic Company may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What We Collect
We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What We Do with the Information We Gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@islandtoniccompany.com
- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
- You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 2508 Island View Lane Lummi Island, WA 98262.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
